Negative experience at KoA

by Alen
(USA)

Received a defective Hanwei Shobu Raptor, with rattling saya.

The blade tip is chipped and rolled, also the blade is dirty. Before shipping my order, I specifically asked to check for QC issues.

Also have asked to check if the tsuka length listed on their web site was indeed 11 inches, and not 13 like other sites including Hanwei have it written. I was told it is 11 inches, and that they measure them when the items come in. I don't like a 13 inch tsuka personally.

Anyway, I am not very happy, they suppose to check for these issues, definitely will not repeat, and hope I will have a smooth return process.

Shipping an order took 3 days, packing was nice, and adequate, but the product was not. Hanwei as well as Cold steel also should really watch what the heck they send people. But the dealer, especially a specialized sword dealer like Kult of Athena should check these things. Or they will loose good customers. I am not happy!!!